Introduction
In order to provide information and assistance to clients on a retail time basis, a business call center is a location with sufficient telephone facilities, qualified consultants, access to large data bases, the internet, and other online support infrastructure. A customer can now order things online, conduct sales and purchases, make payments, apply for loans, and download digital products like music. The basic benefits of setting up a call center include services like online integration, automatic call distribution, interactive voice response, predictive dialer, screen pop-up capabilities, and administration tools.
Technology
An effective administration and integration of telecom and IT infrastructure is required for a call center. The following are the necessary elements of a call center: premises, leased communication/circuit connection, apparatus for data compression and decompression, the integration of computer telephony, PCs with voice capabilities linked to high-performance servers, the protocol for voice over internet, Automatic call distributors, an interactive voice response system, and predictive dialing.
Market Analysis
Potential customers for call centers include academics, business people, and private citizens. In many regions of Africa, Latin America, and Asia, this business is relatively new.
Production is assumed for 312 days per year.
Depreciation assumes 4 year life of assets written off at 25% per year for all assets.
A production Month is assumed to have 26 days.
Sources of supply of Equipments
All Equipments can be got from the local market
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